Terms of Service

1. Acceptance of terms

By accessing or using PlanPulse you agree to these Terms of Service. If you do not agree, please do not use the service. Continued use of the service after changes are posted constitutes acceptance of the updated terms.

2. Description of the service

PlanPulse helps UK property professionals search and track planning applications by aggregating and normalising data from publicly accessible council planning portals. We are not affiliated with, endorsed by, or acting on behalf of any council or local planning authority.

3. Eligibility

You must be at least 13 years old to use PlanPulse. If you use the service on behalf of an organisation, you confirm that you have authority to bind that organisation to these terms.

4. Account registration and security

Some features require an account. You are responsible for keeping your login credentials secure and for all activity that takes place under your account. Please notify us promptly of any unauthorised access.

5. Acceptable use

You agree not to use PlanPulse for any unlawful purpose, to carry out automated bulk data extraction, to interfere with or place an unreasonable load on our servers, to impersonate others, to harass anyone, or to transmit malware. You may not use automated tools to access the service in a manner that imposes an unreasonable load.

6. Planning application data

Planning application data is sourced from publicly accessible council planning portals and is provided for informational purposes only. The data is provided "as is". We make no warranty as to its accuracy, completeness or timeliness, as portals may contain delays, errors or omissions. Always verify information directly with the relevant local planning authority before relying on it.

7. Intellectual property

The PlanPulse name, software and presentation of the service are protected by copyright and other intellectual property rights. The underlying planning data remains public record information sourced from the relevant councils.

8. Disclaimers

The service is provided without warranties of any kind, whether express or implied. You assume all risk arising from your reliance on planning data obtained through PlanPulse.

9. Limitation of liability

To the fullest extent permitted by law, PlanPulse shall not be liable for any indirect, incidental or consequential losses arising from your use of the service. Nothing in these terms excludes liability that cannot be excluded under applicable law, including liability for negligence causing death or personal injury, or for fraud.

10. Subscriptions, fees and payment

PlanPulse offers paid subscription plans: Individual at £19.99 per month and Team at £99.99 per month. All prices are exclusive of VAT, which is charged at the prevailing rate. Larger organisations can request a bespoke Custom plan by contacting us.

New accounts start with a 30-day free trial. After the trial ends, continued use of the service requires an active paid subscription. Subscriptions are billed monthly in advance and renew automatically until cancelled. You may cancel at any time; cancellation takes effect at the end of the current billing period. Except where required by law, fees already paid are non-refundable.

We may change our plans and prices from time to time. Where a change affects your subscription, we will give you reasonable notice before it takes effect.

11. Termination

You may stop using the service and delete your account at any time. We may suspend or terminate access where these terms are breached or where we are required to do so by law.

12. Governing law

These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to these terms

We may update these terms from time to time. We will post the updated version here with a new effective date and, where changes are material, notify registered users.

14. Contact

For any questions about these terms, email us at hello@planpulse.org.